You should find an entry stating that the update was installed successfully. In the Display drop down, filter on Error and then on Warning. Search for 'Successfully installed update'. Navigate to Reporting / Logs and select the Update log.It should show that the server is running the new release. Navigate to Reporting / Overview and in the Statistics section, check the value of Server Version.From the administration console, do the following: Check the upgradeĪfter the upgrade is completed, check that it was successful. Replication will not occur between Encryption Management Servers that are running different releases. In a clustered environment, each cluster member will need to be upgraded individually. Do not reboot the server during an upgrade. Most upgrades do contain an update to the Linux kernel. If the upgrade contains an updated Linux kernel, the system will be rebooted automatically after the upgrade is complete. The upgrade should normally take no more than 30 minutes. The upgrade begins and the administration console shows this:.Accept the license agreement by scrolling down and clicking on the I Agree button.Click on the install button next to the release you wish to install.To install the upgrade, in the administration console, do the following: If Encryption Management Server is a VMware Virtual Machine, consider taking a VMware snapshot before installing the upgrade. It is not best practice to store backups on the server being backed up.

The backup file will be stored according to the settings displayed when you click the Backup Location button.In the administration console, do the following: Prior to installing the upgrade, take a backup. For example, the list below shows release 10.5.0 build 1520 has already been installed and build 1721 is ready to be installed: The new update will appear in the list of Software Updates.The *.pup file is normally close to 1 GB in size so this may take some time. Click the Upload button to upload the *.pup file to the server.Select the *.pup file and click the Open button.Click on the Upload Update Package button.You can upload the *.pup file in advance of carrying out the upgrade. Then, and after the upgrade, create a new Complete Customization template using the WebMessengerWeb.zip file that you downloaded. To avoid issues with the Complete Customization not being migrated properly, before upgrading, delete your Complete Customization template. The file will be named WebMessengerWeb.zip and will contain your custom HTML files and images.

If you are using a Complete Customization template, navigate to Services / Web Email Protection in the administration console and click on the download button next to the name of your active template. After upgrading, if your Advanced Customization template does not appear as it should, edit your Advanced Customization template and upload the Advanced_WebMessengerImages.zip file that contains your custom images. The file will be named Advanced_WebMessengerImages.zip and will contain your custom images. If you are using an Advanced Customization template, navigate to Services / Web Email Protection in the administration console and click on the download button next to the name of your active template. If you are using Web Email Protection and are using either an Advanced Customization template or a Complete Customization template, you need to take additional steps to ensure that the template will still appear correctly for Web Email Protection users after the upgrade. For example, the file for release 10.5 MP2 is Symantec_Encryption_Web_10.5.0_MP2_Full.zip. For example, the file for 10.5 MP2 is SymantecEncryption10.5.0MP2.pup.Ĭonsider also downloading the zip file containing the *.iso file so that you have it available should you ever need to re-install. For example, the file for release 10.5 MP2 is Symantec_Encryption_10.5.0_MP2_PUP.zip.

Download the zip file containing the *.pup file from the Download Center.

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